Thursday, August 25, 2016

Etihad Assessment Day in Abu Dhabi 2016 - Review

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On the 27th of July, Tikki took part in Etihad assessment day in Abu Dhabi. Unfortunately, Tikki did not pass her assessment day but she is kind enough to share her experience with you today and hopefully help you prepare better for your assessment day with Etihad Airways.


Etihad Assessment Day Abu Dhabi Review



"

08:00 - Applicants check in
08:30 - CV and registration form submission  + Reach test (name tag and number will be provided)
09:30 - House rules presentation
10:00-10:20 - English test (20 minutes only)
10:20-11:30 - Prompt speech (1 on 1 stage with assessor)  1 question only , no need to hesitate it was a random question.

Etihad Assessment Day Question

27/07/2016, Abu Dhabi

When was the last time for you to take all responsible for other's mistake?
I could say that I recently have to take all responsible for my buddy since she's very new. If something goes wrong, I'm the only one who have to approach my senior,supervisor and my manager to explain what went wrong. Even it's mine or her mistakes.

This stage was so quick 100 candidates within only 45-50 minutes. I finished in 1 minutes only.
I'm so positive and I know how to make an interesting answer. The first 7th seconds need to be straight forward to the question. It shouldn't be longer than 1 minute as well.

11:30-11:45 - Assessor's presentation/waiting for evaluation (CV drop score + English test score + Prompt speech score)

Note: They have taken the feedback from you in every single stage.

11:50 - 1st Evaluation
Those who got through will be called name and number. Then we followed the assessor to the other room. 27 candidates out off 100

12:00 - 12:20 Group discussion (7 candidates/group/assessor)
Don't focus on the answer too much because if you do, you'll be so serious and you won't be able to listen to other candidates, don't forget to smile.

You don't have to give them the right answer though it should be possible and reasonable. Smile and speak at the right time. It was so easy and the assessor didn't ask the group final decision individually.

12:30-12:45 -2nd evaluation + Etihad crew life's presentation (those who got through will be called again by name and number)

Required documents will be summited while you are waiting for the final interview.

13:00-13:20

Cabin Crew Final interview (2 on 1 stage , 1 assessor asked , the other one took note)

Note: All the questions are based on your cv
Be well prepared, I couldn't do well because I panicked a little. I didn't expect that it's gonna be on the same day.

Cabin crew interview questions that I was asked!

- Tell me about yourself?
- Why Etihad?
- Why not Qatar Airways? (I recently work with QR)
- What is the challenge of living in Abu Dhabi?
- Tell me about the time when you provide the service as a part of the 5-star airline?
- Can you please introduce one of your colleagues? What did you learn from her as you are the only one Thai hostess among of them?
- Do you have any questions for us?

29 JUL 2016

Golden email or regret email. I got a regret email and even though it was so quick and waiting doesn't kill me at all. Now I know what was my mistake and I'm gonna try again after 6 months. Fingers crossed and I wish you luck on your assessment day.


"
Etihad Assessment Day Abu Dhabi

That's it,
Many thanks to Tikki for sharing her experience, If you want to share your assessment day experience, visit our facebook group  and submit a review request and share your opinion and thoughts with future candidates.

Friday, August 19, 2016

Etihad Assessment Day in London 2016 - Review

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On 9th of August, Daniela Couto took part in Etihad assessment day in London 2016 at crown plaza London Heathrow hotel. Unfortunately, Daniela did not pass her assessment day but she is kind enough to share her experience with you today and hopefully help you prepare better for your assessment day with Etihad Airways.
Etihad Assessment Day London

Etihad Assessment Day London Review



"
Hi, guys.
I would like to leave here my AD experience and review after Final Interview.
I did not pass but hopefully, this might still help you.
I am sorry for the very long post.
Crown Plaza London Heathrow Hotel, 9th of August.
There were about 130 candidates, some of them came on purpose from Turkey, Belgium, Switzerland, Finland for the event...etc

The AD started at 8:00 am with the candidate's registration. The recruiters assigned each of us a number and asked to check our hands both sides. Also, we did the reach test at this stage.

After everyone was registered there was an English test. Quite straightforward one composed of multiple choice grammar, a text to read and fill in the gaps with words given and comprehension exercise composed of a text to read and then answer the related questions, there was a 4th section which I can not remember what it was exactly about.

After English test completion we moved to this one-to-one exercise where the recruiter would ask each candidate a totally random question, for example: "do you like to be young?", "is there a holiday destination you would not go back to?", "which qualities should a friend have?", "if you had a sport related job what would it be?".
After this stage has finished, what took quite a while, the recruiters did the first cut off. Around 40 candidates were left for the group games.

Group games were done in teams of 6-7 people.

Easy exercise, the scenario was something similar to this:
Your team went on an exploration trip in the desert but unfortunately your jeep had a critical problem and you are now stuck in the desert where during the day the temperatures are X and during the night X.
You had a chance of saving these items (around 12) before the jeep got completely destroyed.
In a group discussion, you must organize these items by order of importance to ensure your survival in the desert.
You have 20 minutes to solve the task.

We then had the items written on small cards, some of them were:
mirror, newspaper, lighter, compass, a map of the area, chocolate bar (1 unit per person), extra trousers and shirts, a big piece of canvas, ax, gun...
We did really well the group exercise... everybody talked a lot but in a very balanced way because no one took the leadership or tried to monopolize the discussion, also we had someone timing the task and we did get to a final conclusion as a team.

After the group games conclusion, there was another cut-off, this time, we were only 30 candidates left for the final interview.

Forgot to say that after each cut off there was a presentation, first one about how is it like to live in Abu Dhabi, traditions, general information, Etihad's' products and the second one about company benefits and training course.
Some of the candidates had the final interview the same day while the others were scheduled for tomorrow.

I had mine the second day, I believe was not brilliant but not too bad either, I shall wait and see the result.

I was asked cv related questions: in which airport do I work, why did I want to leave my previous job, why do I want to change my current job for Etihad, do I have experience of living or working with people from different cultures, what do I know about the middle east, tell me a time you provided an excellent customer service, tell me about a time you had to deal with a passenger who was really angry... Shall I remember more questions I will update it here.

Etihad Assessment Day Questions

09/08/2016, London

2 Recruiters, 1 Irish taking notes 1 English asking questions
1-to-1 initial question before group games

Which qualities should a friend have?
My answer: "I believe a good friend is loyal above all things and also is someone that can tell you anything. Someone who always tells you the truth regardless it being good or not. That is the type of friend I would like to have because  If they tell me that I have failed, point out my faults they are contributing for me to become a better person, and by being a better person I can become a better friend as well."

Cabin Crew Final Interview 


1st question was customer service related, can not exactly remember what but was short and concise. I remember I have answered but wanted to walk the extra mile and show the recruiters my passion for customer service, so I added to my answer: "I do have this funny thought about customer service (recruiters looked interested) and I proceeded: I do believe that providing a good customer service is very similar to baking. You might have all the correct ingredients, the right portions and still fail at producing an amazing result... because there is one ingredient I have that you just can not buy from the supermarket or produce it... and that ingredient is love, passion, dedication, the will to always do more and better (and I pointed out to my heart while saying this). And I want to be that secret ingredient for Etihad."
My personal comment on my answer after FI: I thought this was pretty clever and nice to say but maybe it sounded cheesy and the recruiters were not much sensitive... who knows?

Which airport do you work in?
Southend-On-Sea.

Why did you leave your previous job?
"I loved my experience in Ryanair but I felt was time for me to do something more challenging and wanted to develop my skills especially in terms of Food and Beverage service. 
Wanted to grow professionally."
My personal comment on my answer after FI: Honest answer, maybe not enough good for recruiters. It might pass the idea that I am a person naturally unsatisfied.

Why do you want to change your current job for Etihad?
"I have learned a lot on the way here but I want to take my customer service skills to the next level, learn how to provide a 5-star service, see how far I can push myself and for that I want to learn from the best.
Also,I am looking forward to developing not only professionally but also personally and for that I want this life change. I want to see the world through the eyes of a new different culture and make the most of the experience. I want to grow with and for the company."
My personal comment on my answer after FI: All this is true and valid enough reason for me, maybe I talked too much or gave too many arguments and sounded too eager.

What do you think are gonna be the biggest challenges if you come to work with us?
"Family first, because I am a human being. It is gonna be difficult not to be present on the special dates and specially not having the opportunity to see my nephews growing up. But I am gonna earn so much from this experience that all of those things will be worth it."
My personal comment on my answer after FI: I believe I made them think I am a terribly home-sick person, which is not true. I wanted to tell them I live on myself since I was 18 and I have been doing quite well, but I forgot! In the heat of the moment it is incredible how I forgot to tell them the key things. :(
Also, I think they could actually be waiting for me to point out different challenges, maybe the hot weather, or maybe how to learn living in such a different culture, going through the training course...

What do you know about the Middle East?
(This one question caught me unprepared... I was ready for what do you know about UAE, Etihad, but not the ME itself). My concern was obvious, I must admit. I started "Humming" but I did not want to admit my lack of knowledge and I actually tried to say anything I could remember, so it came out something like this: "I know Middle East has muslim religion as majority, like Etihad they are very proud in their hospitality and they have different traditions... I know for example it is extremely rude to give your left hand to a muslim person.
My personal comment on my answer after FI: Ok, being honest... I failed, failed really badly at this one. Was not ready, that was evident and this messed up with my confidence and probably the rest of the interview. 

Tell me about a time you provided not a good but an excellent customer service?
 "When I was Ryanair there was a day I had this family of four going on holidays with separated seats. I wanted to seat them together to make their flying experience memorable. I had no enough empty seats together in the cabin to put them all together so quickly looked for passengers traveling on their own willing to swop seats, what I managed to do. Then I sat the volunteers on a emergency exit row with extra legroom as compensation."
My personal comment on my answer after FI: I was ready for this one question... but I was already worried from previous question, not 100% concentrated because started worrying and the recruiter frigthned me when she said not a good but an excellent customer service... I had my answer but she made me feel like she wanted to hear something from the outter world. I thought this was a pretty good answer but after FI I am no longer sure...

Tell me about a time you had to deal with a very angry passenger?
"There was a day a passenger was very upset because his bag had been tagged and was going to the hold. He did not that to happen because would delay him when arriving at the destination airport. I did understand his situation but had to explain him that for lack os space and safety reasons I could not fit his bag in the hatbin or underneath the seat and reminded him that he has accepted to comply with this baggage procedure when he accepted the terms and conditions of his travel. Then I added that sometimes cabin crew come across situations that even if they want they can do nothing about".
My personal comment on my answer after FI: Ok, being very honest and critical about myself... this was a very unfortunate answer from me. I believe I gave the recruiters the idea I am not friendly or understanding towards the passengers problems. I was nervous, damn nervous and loosing hope...  I had another answer previously studied for this question but it did not come to my mind the moment I needed it so I had to tell something, that despite being true did not show my problem solving/customer service skills at all.

Do you have experience with other cultures, have you been living or contacting with people from different backgrounds?
"I used to live with italian colleagues, was all fine we did get along very easily... we would only argue about something: how to cook the perfect pasta!" (the recruiters actually laughed, found it funny I thought.
My personal comment on my answer after FI: You guys are allowed to call me idiot for my answer, I deserve it at this one. So idiot Daniela, under nerves, pressure, trying to impress the recruiters forgot for a minute I am a cabin crew... and said I lived with italians, making jokes after (if you guys could know how embarrassed I feel for admitting I did this in a real interview). Instead of saying as a cabin crew I worked and interacted with people from so many backgrounds and it made me really culturally aware, no... managed to give the most idiot answer possible :/. Anyway, to be honest the way the question was made also leaded me to answer the way I did.


Other questions:

What is your leave notice period in your current job?
2 months.

Are you willing to wear the company's uniform as per its standards?
My answer "Pleeease" with big smile and conviction. Recruiter answered: That is what everyone says.

Do you have any restrictions in terms of visas/legal requirements that could impede you from working?
No, I do not.

If you are offered a job with us we can not offer you leave for the first 6 months due to probation period.
I said: Yes, I know it and I am fine with it.

Did you give us all the paperwork already?
I said I was missing the service letters because of the company stamp. The recruiter taking notes said: "Does not matter", I immediately had a bad feeling about this.

"


That's it,
Many thanks to Daniella for sharing her experience, If you want to share your assessment day experience, visit our facebook group  and submit a review request and share your opinion and thoughts with future candidates.

Tuesday, April 12, 2016

5 cover letter samples to boost your cabin crew application

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Many cabin crew candidates forget to include a cover letter when applying online. It's almost as forgetting candles in a birthday cake or a book without a cover. Major airlines receive tonnes of online applications and for you to add a cover letter makes the process easier and shows that you took the extra effort. The whole purpose of a cover letter is a short summary of your Cv which explains briefly your experience and goals to become a flight attendant. As a writer, i set up five samples to make your life easier and hopefully it will increase your enrolment chance.

cabin crew cover letter sample

Example 1


Dear recruiter

I am writing to enquire if you have any vacancies in your company. I enclose my Cv for your information.

As you can see, I have had extensive vacation work experience in 'customer service', as well as the 'marketing sector', giving me varied skills and the ability to work with people from all sectors of the world. I believe i could fit easily into your team.

My passion for travel and meeting new people pushes me closer to become a flight attendant, therefore, please consider my exceptional customer service skills and the ability to interact with a diverse customer base on a professional and personal level. I am a conscientious person who works hard and pays attention to details. I'm flexible, quick to pick up new skills and eager to learn from others. I'm keen to work for a company with a great reputation and high profile like 'company name'.

Thank you for your consideration, In case you do not have any suitable openings at the moment, I would be grateful if you would keep my Cv on file for any future possibilities.


Yours sincerely,
Name


Example 2


Dear recruiter,
I was excited to see your opening for a 'cabin crew position', and I hope to be invited for an interview - 'assessment day'.
My background includes serving as a ' customer service associate' within both call-center and retail environments. Most recently, I worked on 'the customer service desk for Company Name', where my responsibilities included handling customer merchandise returns, customer service support, advising clients based on their needs and providing back-up cashiering during busy periods.
In my recent job, I demonstrated the ability to resolve a variety of issues and complaints (such as customer disputes, personal complaints of other employees, pricing issues). I consistently resolve work problems by addressing the customer's needs by being polite and understanding.
I am confident that I can be a 'flight attendant' because I enjoy serving others and being part of their journey. Thank you for your time and I look forward to hearing from you!
Sincerely,
Name





Example 3


Dear sir / Madam

I am writing to you with regards to the recent position for 'Cabin Crew' that I saw advertised on a job site.

I am currently working as a 'Restaurant Team Leader' at 'Company Name' where I have spent the past 2 years looking after the company’s staff training programme. I am passionate about service and would love to transfer those skills to the skies.

I have spent the past 4 years working in the hospitality industry and am now looking to broaden my horizons and my skill-set. It has been a long term career aspiration to work for an airline, as a member of the Cabin Crew so that I can combine my love of service and hospitality with my passion for travel.

Please find attached my current CV, which further details my experience along with my technical skills and qualifications and why I feel I would make an excellent ambassador for 'Airline's Name'.

I have the skills and experience required to competently take on this role and I am confident that I would work to exceed your expectations.

I very much look forward to hearing from you and thank you for considering my application.
Yours sincerely,
Name

Example 4

Dear Sir/Madam

'Application for cabin crew recruitment' (position)
I am interested in applying for the above  "" position within your company and I enclose my CV for your consideration.

Having read the job description and person specification in detail, I believe that I meet the requirements in full. I have enthusiastic customer service and hospitality skills and am sure that I would fit well with your current cabin crew teams.

While my experience to date has been in the tourist and hospitality sectors, I have always been interested in transferring these skills to the airline industry. I am passionate about providing an excellent customer service experience and I am confident that my interpersonal skills, ability to handle pressurised situations and positive attitude would serve the role well.

I am keen to undertake the required training to undertake the role and would be delighted to attend for interview to discuss my application further. I am sure that the work would be very rewarding.

Please feel free to contact me on either of the contact phone numbers specified on my CV.
Thank you for your time.

Best regards,
Name

Example 5

Dear Sir/madam:

In response to the job advertisement published in xxxx on the date xx/xx/xxxx, I am applying for the cabin crew position.

I understand from the job advertisement that, your company needs some young and motivated persons for the position who would like to pursuit a career in the airline industry and would be hardworking and dedicated. I fulfil all the requirement for the job advertised and my experience in working in various positions dealing with different people, my great enthusiasm to have a career in the airline company,  linguistic  skills, determination, and my hard work ethic makes me the best candidate for this position.

I have spent the past 3 years in various customer service related positions, and would now like the opportunity to contribute these experiences and expertise to your company to serve the position with my best efforts. In your post for a qualified Cabin Crew, you mentioned  your need  for  versatile, responsible, hard working, pleasant and dedicated quality service professional, who are ready to join immediately. I know I can be a great addition to the  team by bringing motivation, passion for the industry,  flexibility, best customer satisfaction; and hope I’ll have the opportunity to prove this.

I look forward to speaking with you further regarding this position and starting a promising career that offers quality, professional customer service, dedication and innovation. 


Best wishes,
'Name'

Notes:
I have put these 5 samples to give you an idea and you can copy whatever is suitable based on your personal experience and character. 
  • Underline: Change the underlined text to fit your information
  • Do not exceed the cover letter size
  • Keep it simple and intersting

That's it
If you have if further questions; join & submit to our facebook group!

Tuesday, March 15, 2016

Major Cabin Crew Interview Questions and Answers

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In order to predict the right cabin crew interview questions, you must think about what is important to be the role of cabin crew to get an idea of what might be covered in your interview and eventually personalize your interview answers. You need to be an excellent communicator, place high value on great customer service, you need to be hard-working, proactive, have a good awareness of safety, be able to follow instructions and implement protocol, manage conflict and deal with difficult people and situations calmly...etc the list is pretty long ! but by giving some thought to what is required in the role you can get a good idea of what sort of questions you might be able to expect in order to answer them professionally.


During the cabin crew interview, you are likely to be asked questions relating to the following areas:


  • What do you know about the role of a cabin crew member?
  • The reasons for applying and why you want to join this particular airline?
  • What do you know about their airline?
  • How did you deal with a specific situation in your work life and what did you learn from them?
  • Challenges faced by the airline.
  • Your own personal qualities and attributes
  • Your strengths and weaknesses
  • Team-working skills
  • Respect and diversity


Cabin crew interview questions and answers:

Q: Why do you want to be a cabin crew?

This is something that I have always wanted to do. Ever since I flew on holiday as a child, I have aspired to a member of a cabin crew team. Although I enjoy my current job, I would now like a career that is more challenging, varied and exciting. I believe my own personal qualities would suit the role of a cabin crew member and I get great satisfaction from working in a team environment, where everybody is working towards the same goal.

Q: What do you think your strongest attributes are?

Below are some good personality traits that someone searching for a new cabin crew attendant will be on the lookout for. Pick the one that bests suit you, and personalize your answer:

  • Good communication and listening skills
  • Confident and firm while still remaining friendly
  • Outgoing and charming with an eagerness to help others
  • Independent, fast-learner who works well without supervision
  • Strong, fearless leader with good teamwork skills
  • Empathetic person who will go the distance for others
  • Critical thinker who works well under pressure

Q: Do you work better in a team, or alone?

For this questions, you absolutely do not want to tell the interviewer that it depends on the specific situation. Even if it does, and even if you are an adaptable individual, answer according to the position you're applying for. You can still bend it a little to show you're adaptable, but answer either way. For example, you could say: I prefer working with others as part of a group effort, working towards a similar goal or objective, but I also do enjoy when each teammate has a share of work that they are responsible for completing independently. Even when working independently, it's important and enjoyable to know the way your efforts fit into the collective efforts of the group, and how you are all working together to achieve success, no matter what the form.

Q: Recall a time when you had to handle an unruly customer. How did you resolve the ensuing conflict?

I worked part-time in a department store and a customer came to me demanding a refund for a faulty product. However, the customer had no proof of purchase. In this case, it was the store's policy to return the product to the manufacturer. When I explained this to the customer she became very irate. However I could see that it was not personal and I applied the training I had been given (listening to the customer, responding kindly to her and firmly restating the company policy). In this case, as in most cases, this was successful.

Q: What would you do if you saw another cabin crew member being rude to a passenger?

I would try and soften the situation by offering the passengers free drinks or refreshments. I would say to them that I was extremely sorry for what had happened and that I can assure him/her that it won't happen again. I would then assess their response to see whether or not they wanted to take the matter further. If they did, then I would speak to my senior member of the cabin crew team.

Having said that, reporting a work colleague would be a last resort and I would try my hardest to resolve the situation on my own.

Q: What are your hobbies?

This is mostly a trick question, testing again for your general people skills and enjoyment of team-based activities.
while you shouldn't lie about this questions - or any - you should consider placing an emphasis on the hobbies you enjoy in the company of others. If you say something like cooking, and hosting dinner parties, it will let you show off your hospitality skills, and ability to manage many people at once. This activity also isn't presumably done alone.

Cabin crew final interview:

The first or last question will most likely be 'why do you want to be a flight attendant?' Tell them your story! When was the first time you thought about it, what did you do to get closer to chase your dream, what motivates you to become a flight attendant, a little inside information that will show them not only your desire and motivation, but also your skill that will put you "up there" with the high performers and ambassadors of the airline. Talk from the heart and give them your full commitment. If you truly want it, you can not fail.

That's it,
Have you read our top 10 cabin  crew interview tips yet? if then click the link & check them out.

Friday, February 26, 2016

Short-Listed Email From Etihad Airways - Cabin Crew

This is a real short-listed email from etihad airways after a candidate have been short-listed for a Cabin Crew vacancy and a door step to be invited for cabin crew interview - assessment day for the next 6 months.

Dear (candidate name),

Thank you for your application for the position of Cabin Crew - Arabic Speakers.
We are pleased to inform you that you have been short-listed and we would like to invite you to attend an Assessment Day with us.
Once an Assessment Day becomes available in one of the cities you chose as your preference, an invitation will be sent to you with the details. If we are unable to accommodate your city preference within 6 months of application, your details will automatically expire.

Kind Regards,
Cabin Crew Recruitment Team
Cabin crew

Etihad Airways
PO Box 35566
New Airport Road
Khalifa City A
Abu Dhabi
United Arab Emirates
Tel: +971 (2) 5110000
Email: ccrecruitment@etihad.ae
(We will only respond to emails that include an On Line Appplication Number)
This is a system generated message, please do not respond to this email.
End of email


I was pleased when i personally received that email, Although things turned out differently when I went to Etihad airways assessment day. 

That's it
Was your pre-approval email different from this?

Sunday, February 7, 2016

10 tips to pass cabin crew interview - assessment day!

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The cabin crew interview - assessment day is a very stressful event, especially for the first time. Only a few people go to the recruitment day relaxed, confident and knowing what to expect and how to stand out from the crowd. These tips apply for every airline out there (Etihad airways, Emirates, Qatar airways and so on...). Be advised to take the following tips accordingly to increase your chance of becoming an award-winning cabin crew.

What it takes to nail your cabin crew interview?

Tip #  1: Dress appropriately

Keep in mind you are interviewing for an airline, and they put a high value on first impressions and appearance at all times. So you gotta dress professionally. Wear a business-like skirt suit with an average, but comfortably high heel and some mascara and lipstick for ladies.

For men: Go for a suit with a collared shirt and a tie with polished shoes. Stick with the black and dark color suits or you can stand out by wearing the grey one which is worn by Etihad cabin crew males. If you don't have any of that you can always rent some from a friend.

Tip # 2: Do not talk negatively about your previous or current employer

Negativity can bring your interview to a disaster so keep a positive attitude no matter the circumstances. Badmouthing your current or previous employers makes the assessor think that you would do the same for their company and trust me that's a deal-breaker point. Unfortunately, candidates do that when they go to their assessment day. Keep the conversation short and give always a diplomatic and neutral answer. If they asked why did you leave your previous job? Reply with the most diplomatic and reasonable answer based on your life. whether it was for school or you had to take care of a family member.

For instance; Do not answer it with: ' I left my previous "COMPANY Z" because it was too much work and I got bored. My co-workers didn't comply with the regulations and it was always blamed on me when we got caught not working ' NO!.
A diplomatic answer is: 'I enjoyed my time at "COMPANY Z". I joined them right after graduation and I was pleased to work with them this whole time, although it was time for me to continue my graduate studies and I was looking for a job that will give me a chance to be flexible with my working hours while attending school at the time'.

Tip # 3: Listen to the interviewers and take notes of important things!

During the first session, you would be given the 'house rules': which groups go first, cellphone policy, what liquids you are allowed to bring in, what papers need to be filled in, etc.
At the beginning of every task, the interviewer will give you a set of instructions. Listen very carefully and take notes that you can consult later. There will be important information given to you at the most unexpected times. Not paying attention is a disrespectful attitude towards your assessors and shows no real interest in the company and the entire assessment process.

Tip # 4: Interacting with other candidates

You have to become very comfortable during your assessment day, everything you say and do is of a specific importance. You will be observed during the entire day - not only during your exercises but also during the breaks. Make it a priority to interact with other candidates way ahead of time in a  kind and respectful manner.

Start a conversation with a random candidate at the entrance, Here's some lines to break the ice:
  • Hello, is this your first assessment day? and where are you from?"
  • Hi, my name is "Z", What is your name?. 
  • Have you worked as a flight attendant before?
  • I love your shoes/lipstick/purse/whatever... where did you get it from?

You are not looking to make a best friend rather just a normal conversation and you will never know if that stranger is your future bach-mate and even your flat-mate when you join the airline.



Tip # 5: Be confident, but not Over/Under confidence especially during the group exercise.

The purpose of the group exercise is to show the assessors how you interact with a group. Being a cabin crew means being part of a team; working together with other people, helping them even if it's not your side of the cabin and being there for each other during tough and busy working days.
During the assessment, the interviewers need to see the team spirit in you. How are you going to express that?
  • Do not interrupt other people when they are talking.
  • Do not take charge of the task unless you are asked by the assessors to do so.
Winning the task is not your goal alone so don't stress it out. Focus instead on how you can interact with the other candidates by helping them voluntarily. Volunteer to do certain portions of the task such as taking notes, keeping the time, etc. If you see somebody in the group not participating, you can include them by saying: 'So MIKY, what do you think of this idea?' FYI do not ask hard questions. Do not be silent. Try to contribute to the task ahead, even when other members of your group might seem in charge of the game.

No matter what is the task, Settle your position somewhere in the middle: Do not take charge unless you are named the group leader by the assessors, but at the same time remember not to be silent and invisible.

Give your opinion based on a logical reason and point of view, but do not insist on it if other members of your group do not accept it or seem to be going in a different direction.

Tip # 6: Turn off your Cell-phone 

During the intro, the airline usually gives a presentation that will include the cell phone policy. You will be asked to switch it off or activate the silent mode. If you forget to do so, it will show your assessors that the recruitment day isn't important to you as a call from your friends.

Tip # 7: Do not look bored

The assessment day is a full-day commitment. You should expect your day to start before 9 AM and finishes at 6 PM. Do not make other appointments during that day nor eager to finish faster. The more time you have the more the assessors can see more of you and what you can offer to their airline. Remember being in a boring class and checking the time? A glimpse at your watch, as subtle as you think it might be if it's spotted by one of the interviewers it will bring a negative impression.

Tip # 8: Do not ask about the cabin crew salary and benefits too early

On every airline's career website is a section that explains the remuneration. It is a standard fixed basic salary and an hourly rate for every flying and training hour that you are required to undertake. If the salary package is not public, it is relevant to ask about it at the end of the interview, when it has been established that you are what the airline company is looking for.

Tip # 9: Show that you did your homework

During the initial Q&A session ask other relevant questions such as career advancement, lifestyle in the country of the airline, the company expansion plans and fleet, colleagues, atmosphere and airline facilities, but stay away from salary questions at the beginning of the assessment day.

Tip # 10: Show your enthusiasm

Being truly passionate about having a career as a flight attendant is the area that will truly separate the people who are there just because it sounds like a good job to have and the ones who are there because they dreamed of being a cabin crew all of their life. Show that you are passionate about meeting new people and experimenting new cultures and have an honest desire to be of assistance to others. This is also what ultimately will separate the people who get hired and those who don't.

In your final 1-on-1 interview, the first or last question will most likely be 'why do you want to be a flight attendant?' Tell them your story! When was the first time you thought about it, what did you do to get closer to chase your dream, what motivates you to become a flight attendant, a little inside information that will show them not only your desire and motivation, but also your skill that will put you "up there" with the high performers and ambassadors of the airline. Talk from the heart and give them your full commitment. If you truly want it, you can not fail.

That's it,
Tell us why you wanted to a cabin crew? and which airlines have you applied to so far?

Sunday, January 31, 2016

Etihad airways flight attendant requirements

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Etihad flight attendant requirements aren't much different from any other airline and applicants are selected from all over the world. Before you apply under cabin crew careers section, take the time to read their own requirements and qualifications in order to nail the cabin crew job.

Flight attendant requirements:

Minimum age of 21 years old on the date of joining.
Fluent in English; verbal, written and comprehension. Fluency in another language is an advantage.
Must be confident in the water and be able to swim with the aid of a floatation device.
Able to reach 210 cms without shoes.
No tattoos that would be visible whilst wearing the Etihad uniforms (bandages and cosmetic coverings are not permitted).
No body piercings that would be visible whilst wearing the Etihad uniform, other  than one earing in the lower lobe of each ear for females only (bandages and cosmetic coverings of piercings are also prohibited).
Educated to a minimum level of accredited secondary education or equivalent.
Never been convicted of a criminal charge.
Excellent personal presentation, Style, and image.
Strong interpersonal and communication skills.
Willing to comply with UAE and GCAA visa, medical and health screening requirements.




Obtaining the right experience in related fields (customer service, hotel, management...) can increase your chance of getting you invited to an assessment day and eventually to become one of the award-winning cabin crew. Read the 10 tips to pass Etihad airways cabin crew interview.


That's it
Do you feel that you are qualified enough to join Etihad Airways? What is your opinion on etihad's flight attendant requirements?